Refund & Cancellation Policy

This policy sets out how Digitaliiisla Technologies Private Limited ("we", "us") handles cancellations, refunds and chargebacks for paid plans and wallet top-ups purchased on digitaliiisla.co.in or inside the DigiSurvey app.

1. Scope

This policy applies to purchases made from Digitaliiisla by a signed-in user: the DigiSurvey Pro annual subscription (₹499 / year), per-report charges (₹7 / report), wallet top-ups used to pay those charges, and any enterprise invoice we raise. It does not cover amounts paid directly to a surveyor by their customer or insurer for a survey — those are not Digitaliiisla's receipts.

2. Right to cancel (cooling-off)

• Annual subscription — 7 days. You may cancel the annual plan within 7 days of payment for a full refund, provided the account has generated no more than three paid reports under it. After 7 days or after the fourth paid report, the annual fee is non-refundable; you can still cancel to stop any future renewal.
• Per-report charges. ₹7-per-report charges are consumed as reports are generated. Charges for reports already generated are not reversible, because the service has been rendered.
• Wallet top-up. If you topped up a wallet to prepay per-report charges, the unused balance may be refunded at any time; charges already consumed cannot be reversed.
• Auto-renewal. The annual subscription renews on its anniversary unless you cancel at least 24 hours before renewal. Cancellation stops only the next renewal — the current paid year keeps working until it expires.
• Enterprise invoice. Governed by the signed order form. Where silent, this policy applies.

3. How to request a refund

Email billing@digitaliiisla.co.in from the account's registered email with:

• the invoice number, or the payment reference / UTR,
• the plan or top-up amount,
• a one-line reason (we read every reply and use it to improve the product).

We acknowledge every request within 1 working day. Eligible refunds are approved within 3 working days and credited to the original payment method within 7–10 working days from approval, depending on your bank or card issuer. The refund will show as a credit from "DIGITALIIISLA TECH" or the licensed payment gateway's statement name.

4. Service-level refunds

If a paid survey could not be generated solely because of a server-side fault on our end that persisted for more than one hour, we refund that survey's charge in full and (at your choice) credit an equivalent additional charge to your wallet. Faults caused by the device's offline state, by third-party services (RTO, Cashfree, the insurer's portal) or by the user's own data are not covered.

5. Non-refundable items

• Surveys already generated, delivered or submitted to an insurer.
• SMS / WhatsApp / voice-call usage already consumed from the wallet.
• Third-party fees we pass through (e.g. an RTO lookup, a Cashfree RC/DL verification) once the lookup has returned a result.
• Any annual subscription fee after the 7-day cooling-off window or after four paid reports, whichever is earlier.

6. Failed / duplicate payments

If a payment is deducted from your bank but access is not activated within 30 minutes, write to billing@digitaliiisla.co.in with the transaction reference. Most failed-but-deducted payments auto-reverse within 5–7 working days as per RBI norms; we will reconcile with the gateway and either activate the plan or confirm the reversal within 24 hours. Duplicate payments for the same plan are refunded in full without requiring any usage check.

7. Chargebacks

If you dispute a Digitaliiisla charge directly with your bank or card issuer, please write to us first — most disputes are resolved faster through our billing team than through a chargeback, which locks the amount for 30–120 days while the gateway investigates. We respond to every chargeback request from a payment gateway within the deadline set by the card network.

8. Contact

9. Legal entity

Digitaliiisla Technologies Private Limited · CIN: U62011RJ2026PTC119030 · PAN: AANCD1878K · TAN: JPRD10028E · Registered office: Khemi Sati Road, Jhunjhunu, Rajasthan – 333001, India.